Wednesday, 24 July 2013

SkillsServe 4.1 Release Notes

Overview

The SkillsServe team are pleased to announce SkillsServe 4.1, which will be available from the start of August 2013.

What’s new in this version?
  1. Registration Improvements
  2. Event Management System Enhancements
  3. Wiki Page Enhancements
  4. Due Dates on Activity Email Reminders
  5. Top 10 List
  6. Video Embedding
1. Registration Improvements

Is it a new feature or an upgrade?

The activity registration wizard now includes new existing registration options, an improved layout and contextual help text.

How it works…

When registering users on to activities, administrators are now presented with a new layout that includes help text. This offers administrators guidance on the options that have been selected.

RegistrationImprovements 

The due date options have been moved to the top of the screen as these are more commonly used.

The registration reset options now include:

  • Option to reset progress on all registrations
  • Option to reset progress on completed registrations older than a specified time
  • Option to limit resetting completed registrations once per calendar year

Why is this beneficial?

This gives client administrators more choice when resetting registered users on activities. The help text will also clarify which options have been chosen.

Default or Configurable?

These improvements come as standard on all SkillsServe 4.1 sites.

 

2. Event Management System Enhancements

Is it a new feature or an upgrade?

A number of changes have been made to improve SkillsServe’s event management system including the ability to archive/delete event programmes, linking to an event programme from within an event and more.

How it works…

When creating an event, the associated event programme is now displayed.

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The event programme can be opened directly from the new event wizard or when editing an event.

You can now create an event directly within the event programme. A “New Event” option is available for event administrators within the Common Tasks menu:

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Event administrators can now also archive event programmes or delete them altogether if no users have been registered on to its events.

Why is this beneficial?

These new improvements benefit event administrators and provide them with an easier and faster way of managing events.

Default or Configurable?

These improvements come as standard on all SkillsServe 4.1 sites.


3. Wiki Page Enhancements

Is it a new feature or an upgrade?

The administrative tools within the Wiki Pages area of SkillsServe have now been improved to allow for full width wiki pages.

How it works…

Improvements have now been made so that the full width of the page can be used for wiki content. The administrative options and attachments now appear in drop-down menus at the top of the page:

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These drop downs will only appear if there are attachments or the user has appropriate permissions.

Why is this beneficial?

The means it is now possible to have wiki pages which look much more like full normal webpages and turns the wiki area into a true online content management system.

Default or Configurable?

These improvements come as standard on all SkillsServe 4.1 sites.

 

4. Due Dates on Activity Email Reminders

Is it a new feature or an upgrade?

The activity email reminders on SkillsServe now include the ability to add the due date of the activity into the email.

How it works…

When creating a reminder email, administrators will be able to insert the activity due date by selecting the new custom field from the right hand side of the screen:

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Why is this beneficial?

This is beneficial to administrators who frequently use these emails to remind users of completion due dates.

Default or Configurable?

This addition is default to SkillsServe 4.1 sites.

 

5. Top 10 List

Is it a new feature or an upgrade?

The existing Top 10 list in the catalogue has now been made configurable so that a time frame can be set and filtered to only show activities that users have registered themselves onto.

How it works…

The Top 10 list in the catalogue now includes two configurable options:

· Time frame

· Only include activities users have registered themselves onto

With the addition of these two options, clients can now request that a Top 10 list displays in their catalogue that shows the most popular activities that users have registered onto over a given period.

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Why is this beneficial?

This is beneficial to administrators who wish to view the most popular activities on the site and for users who wish to register onto a popular activity without having to search through the catalogue.

Default or Configurable?

This is a configurable option that is available on all SkillsServe 4.1 sites. By default, it will display the top 10 activities that users have been registered on to with no time restrictions. Please contact your account manager for further details.

 

6. Video Embedding

Is it a new feature or an upgrade?

Videos uploaded via the Content Manager can now be embedded or listed within wiki pages and portlets on the homepage.

How it works…

A new configurable option has been added to SkillsServe that will enable administrators to access the URL of videos uploaded to the Content Manager.

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This URL can then be used to embed videos into portlets on the homepage or in wiki pages.

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Why is this beneficial?

This new option will benefit client administrators who wish to upload and share/embed videos that do not need to be tracked.

Default or Configurable?

This is a configurable option that is available on all SkillsServe 4.1 sites. Please contact your account manager for further details.

 

Friday, 19 July 2013

SkillsServe 4.0 Release Notes

Overview
What’s new in this version?
  1. iPad compatibility
  2. New integrated SkillsServe Help forum
  3. Reporting improvements
1. iPad Compatibility
 
Is it a new feature or an upgrade?
This is a new feature. SkillsServe is now fully compatible with Safari on the latest version of Apple iOS on the iPad.
How it works…
SkillsServes navigation and user interfaces will now work on the iPad. SkillsServe will automatically detect the type of platform being used and adapt accordingly.
PDF and e-briefing content, plus mobile compatible eLearning are fully compatible with the Apple iOS.
Why is this beneficial?
It's now possible to access SkillsServe on the move – for example accessing compatible eLearning, taking assessments or running reports in meetings.
Note – a Wi-Fi or 3G/4G connection is required.
Note – not all content is tablet compatible Please contact your Account Manager for information on courses that are compatible with the iPad.
Default or Configurable?
iPad compatibility is default on all SkillsServe v4 sites.

2. Help Integration

Is it a new feature or an upgrade?
The integrated Help forum is a brand new feature that can be configured to work with all v4 sites.  Its purpose is to enhance the customer service experience and enable clients to get answers to queries without having to contact the Help Desk.
How it works…
Client administrators will now be able to raise a ticket with our Support team, provide feedback or access a range of user guides quickly and easily by simply clicking on the new “Help & Discussions” box on the left hand side of the page:

Doing so will open up a window that gives administrators these options to choose from clearly and concisely.

Any feedback raised by clients will be regularly reviewed and responded to by the Unicorn team.
Why is this beneficial?
This feature provides a quick and easy way for all client administrators to raise a ticket with our Support team, provide feedback and get guidance on the SkillsServe platform without having to pick up the phone/wait for the answer to an email.
Default or Configurable?
The Help Integration feature is configurable on all v4+ sites.



3. Reporting Improvements
Is it a new feature or an upgrade?
An upgrade has been made to SkillsServe’s reporting system. Improvements include relative date filtering, new reporting fields, performance improvements and the ability to create bespoke reports more easily.
How it works…
The filtering section of reports has been extended to include relative dates.  This means reports can be filtered to display data within days, weeks, months or years of the report running.  For example, you can run a report that identifies which users have logged in to the system in the past week.  This option is available on all date fields on the platform.
Other performance enhancements speed up the generation of reports and add some new report fields. These are:
  • Senior Manager Full Name
  • Senior Manager First Name
  • Senior Manager Last Name
  • Senior Manager User Name
  • Senior Manager Email
A new custom data source has been created on SkillsServe that will allow our development team to create tailor made reports for clients.  This is ideal for clients who need to report on data in instances where the standard data sources do not accommodate their needs. This new feature can be used to enable outbound data feeds to the client’s systems (e.g. HR feed, other tracking systems). 
Why is this beneficial?
You can now create reports such as “who has completed a course in the last seven days” or “who hasn't accessed the platform for over a month” and have this information emailed directly to you without having to log in and change date filters.
The new report fields provide additional useful information for those that need it.
Finally the new custom data source provides the Unicorn team with the ability to meet more complex bespoke reporting and analytics requirements that go beyond the existing reporting wizard.
Default or Configurable?
These improvements come as standard on all SkillsServe v4+ platforms.