Wednesday, 25 June 2014

New SkillsServe Reports


We’re pleased to announce that brand new reports have been created for SkillsServe. Put together using data that was captured from our most popular reports and valuable client feedback these new reports will provide you with accurate real-time information at the click of a button. A variety of new reports have been made available to give data on Assessments, Online Activities, Organisation Structure, Programmes and, where applicable, CPD.
Here are some more details on each of the new reports:

Assessment AttemptsAssessment attempt details showing score and attempt duration.

Assessment StatusAssessment completion status for registered users.

Assessments Not CompletedAssessment completion status report showing users that have not completed assessments that they have been registered on.

Assessments with Maximum AttemptsReturns results on assessments that have a maximum attempt applied.

Manager Staff
Shows all the line managers and their associated direct reporting staff.

Online Activity
Basic overview of each individual’s online learning and assessment usage since their accounts were created.

Organisation Structure
Organisation structure report displays users and their role in the system.

Organisation Unit Completion OverviewShows the breakdown of the number of activities completed, incomplete and not started for each organisation unit that should have been completed by today.

Overdue ActivitiesDisplays all overdue activities for users

Overdue ProgrammesDisplays all overdue programmes for users

Programme Details
Number of times a user has accessed learning material.

There are also three reports specific to those who are part of the CII’s CPD scheme:

CPD Details
Shows the activities in the user’s CPD log, user’s total CPD hours, activity type and status.

CPD Status
This report shows you which users that report directly to you have completed their CPD and provides the total amount of CPD hours they have achieved.

CPD SummaryCPD Summary report showing the Structured and Unstructured CPD breakdown for each user in the hierarchy.

Usability Improvements

To improve the user experience, we’ve made a number of changes to usability. For example, report fields have been renamed, making them easier to understand and descriptions have been added to reports to give more detail on what information they provide. Improvements have also been made to the “Save As” and “Copy” features so they’re more intuitive.

Audience & Type Tagging
We’ve re-categorised all reports by type and audience to make it easier to find the report you are looking for.
You can also tag your own reports using the same categories when editing reports.
Reports 6

New Report Fields
New report fields have been created to help provide you with additional data that may be required in reports. For example, you can use the new “Maximum Number of Attempts” and “Has Reached Maximum Attempts” fields to see how many attempts users have at an activity and whether or not they have exceeded them.

Reports 1

Improved Layouts
We’ve improved the layout for reports – you can now set the width of columns to help make reports easier to read on-screen and when printed.

Reports 4

We’re rolling out the new reports to all SkillsServe customers so you don’t need to do anything to get this new content.

For more information simply get in touch with the Helpdesk at or on 0844 800 3316.

Tuesday, 17 June 2014

SkillsServe 4.23 Release Notes



We’re pleased to announce SkillsServe 4.23 launched in June 2014

What’s new in this version?

Modifications to Copy Programme Feature

Is it a new feature or an upgrade? This is an upgrade to an existing feature.
How it works…

  • Newly copied programmes will now show the word “Copy” in their name.

Copy name in programme

  • Any programmes copied from an existing archived programme will now be given a status of active.

  • Any newly copied programmes will now have a blank programme code.

Programme code
Why is this beneficial? The copied programmes will be easier to identify.
Default or configurable? By default this feature is hidden but if you would like it enabled please contact the Helpdesk at or on 0844 800 3316.

Date of Birth Entry in User Profile

Is it a new feature or an upgrade? This is an upgrade to an existing feature
How it works… A users date of birth can now be entered in the Details tab for the user by the Administrator The user is able to access this in their profile section when logged into their account.

Date of birth new
Why is this beneficial? This makes identifying users easier
Default or configurable? This is a configurable part of SkillsServe 4.23. For more information please contact the Helpdesk at or on 0844 800 3316.

Monday, 2 June 2014

SkillsServe 4.22 Release Notes


We’re pleased to announce SkillsServe 4.22 launched in June 2014.

What’s new in this version?

Configuring the Forms/Appraisal Tab

Is it a new feature or an upgrade? This is an upgrade to the Forms/Appraisals tab that is visible when managing users’ profiles.
How it works… It’s now possible to use Categories in SkillsServe to configure the Forms/Appraisals tab when looking at a user’s profile so it only shows administrators and managers the Forms and Appraisals that are relevant to certain Categories.

Appraisals Tab

If this has not been configured then all forms and appraisals will show in this section by default.
Why is this beneficial? This means that you can organise and customise the Forms/Appraisals tab and filter out any that may not be entirely relevant to what you want administrators and managers to see.
Default or configurable? This is a configurable part of SkillsServe 4.22. For more information please contact  the Helpdesk at or on 0844 800 3316.